Your privacy,
protected.

ClearBack ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by ClearBack.

This Privacy Policy applies to our app and its associated subdomains (collectively, our "Service") alongside our application, ClearBack. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

To help explain things as clearly as possible, here's what each term means throughout this policy:

We collect information from you when you visit our app, register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. This includes:

• Debit/credit card numbers (for payment processing)

Optional Mobile Device Permissions

We also collect information from mobile devices for a better user experience, although these features are completely optional:

• Camera: Granting camera permission allows you to upload pictures directly from the platform. You can safely deny this permission.
• Photo Gallery: Granting photo gallery access allows you to upload pictures from your gallery. You can safely deny this access.

End User Information

ClearBack will collect End User Data necessary to provide our services. End users may voluntarily provide information they have made available on social media websites. You can control how much your social media profiles make public by adjusting your privacy settings on those platforms.

Customer Information from Third Parties

We receive some information from third parties when you contact us. For example, when you submit your email address, we may receive information from automated fraud detection services. We also occasionally collect information made publicly available on social media websites.

We may share the information we collect — both personal and non-personal — with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content. We may also share it with:

• Current and future affiliated companies and business partners
• Successors-in-interest in the event of a merger, asset sale, or business reorganization
• Trusted third-party service providers who perform services on our behalf (hosting, database management, email, marketing, credit card processing, customer service)
• Analytics partners who receive portions of log file data including IP addresses
• Government or law enforcement officials when legally required or necessary to protect rights and safety

Any information we collect from you may be used in the following ways:

• To personalize your experience and better respond to your individual needs
• To improve our app based on the information and feedback we receive
• To improve customer service and respond to requests more effectively
• To process transactions
• To administer contests, promotions, surveys, or other features
• To send periodic emails

By submitting your email address on this app, you agree to receive emails from us. You can unsubscribe from any email list at any time by clicking the opt-out link in any email we send.

We only send emails to people who have authorized us to contact them — directly or through a third party. We do not send unsolicited commercial emails.

By submitting your email, you also agree to allow us to use it for customer audience targeting on platforms like Facebook, where we display custom advertising to people who have opted in to receive communications from us.

We keep your information only as long as we need it to provide ClearBack to you and fulfill the purposes described in this policy. When we no longer need your information and there is no legal or regulatory obligation to retain it, we'll either remove it from our systems or depersonalize it so that you cannot be identified.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information:

• All sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology
• Data is encrypted in our payment gateway provider's database
• Access is restricted to authorized personnel only
• After a transaction, your private financial information is never kept on file

ClearBack is incorporated in the United States. Information collected via our app may be transferred to, viewed, and hosted anywhere in the world, including countries that may not have data protection laws equivalent to your own.

By using our service, you voluntarily consent to the trans-border transfer and hosting of your information.

You have the right to request updates, corrections, or deletion of your personally identifiable information. You can contact us to:

Note: It is not always technologically possible to remove every record of information you have provided. Backup systems may retain a copy in a non-erasable form.

ClearBack uses cookies to identify the areas of our app that you have visited. Cookies are small pieces of data stored on your computer or mobile device by your web browser.

We use cookies to enhance the performance and functionality of our app. Without cookies, certain functionality (like videos) may become unavailable, or you would need to log in every time you visit.

• Most web browsers can be set to disable cookies
• Disabling cookies may prevent you from accessing some functionality
• We never place Personally Identifiable Information in cookies
• Disabling a cookie does not delete it — you must do this manually from your browser settings

We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.

If you are a parent or guardian and are aware that your child has provided us with Personal Data, please contact us immediately. If we become aware that we have collected Personal Data from anyone under 13 without verification of parental consent, we will take steps to remove that information from our servers.

We may change our Service and policies, and we may need to update this Privacy Policy to accurately reflect those changes. Unless otherwise required by law, we will notify you before making changes and give you an opportunity to review them before they take effect.

If you continue to use the Service after changes take effect, you will be bound by the updated Privacy Policy. If you do not want to agree to any updated Privacy Policy, you can delete your account.

If you are from the European Economic Area (EEA), you are protected by the General Data Protection Regulation (GDPR) — an EU-wide privacy law that regulates how EU residents' data is protected and enhances your control over your personal data.

We have implemented GDPR controls as our baseline standard for all our operations worldwide.

Data Protection Principles

• Personal data must be processed in a fair, legal, and transparent way
• Data should only be collected to fulfill a specific, stated purpose
• Data should be held no longer than necessary to fulfill its purpose
• You have the right to access, copy, update, delete, restrict, or move your data

Data Retention Under GDPR

We store all conversation and personal data for up to 6 years unless your account is deleted. Upon account deletion, all data is disposed of in accordance with our Terms of Service — within no more than 60 days.

Under the California Consumer Privacy Act (CCPA) and California Online Privacy Protection Act (CalOPPA), California residents have the following rights:

If you make a request, we have one month to respond. To exercise any of these rights, please contact us.

Don't hesitate to reach out if you have any questions about this Privacy Policy or how your data is handled.